It looks great! I received it today. It looks great! Thanks!
Ben, Seattle | my frustration I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, | I received your email stating to review and contact you if we had any changes.
I did that plus left a VM with my order number to advise that I wanted to change the color of the frame.
Not only did I not get a call or email back, you shipped the order after you asked me if the order needed to be modified.
Not good service.
What\'s the point of asking if you aren\'t going to respond.
Beth P., Fort Lauderdale | I am thrilled with my two frames (with liners) for a variety of reasons: (1) Website was very well organized and easy to use. (I used other similar websites but they resulted in frustration and/or confusion or I was unable to customize my order; (2) assembling the final products was super easy to do and everything fit beautifully; (3) all necessary parts were included and (4) it is clear that everything is of high quality, right down down to the picture hangers. While it took a couple of weeks to receive the frames and they are a tad pricey, I highly recommend this company. Thank you!
Anne W., |