Hi, just a suggestion I do really like your printing, maybe the customer could be told in advance that the lead time will not be 1-2 days but 10 days. I know lead times can vary that\'s fine but almost 2 weeks before it\'s shipped? I would still have submitted the order but I would have had the most urgent print done locally.Next time I need it within 2 weeks I\'ll pay fexpress shipping but it looks like it still would have taken 10 days before shipping.
Thanks!
Like I said...just a suggestion, I do appreciate your great work the prints are always right-on agree=on
Philip Dunn, Pickering | very pleased with the results but... I have received my canvas art picture from your studio and I am very pleased with the results. The print was meant as a Christmas gift for my wife, but she was the one who found the fedex package and to my dismay, your company had taped an invoice sheet to the OUTSIDE of the shipping box with a description of the item and a thumbnail picture of the print. So much for surprises. :(
I liked the quality of the work and will be ordering again - also as a gift. I would recommend that you revisit your invoice slip policies to avoid this type of customer frustration in the future.
Best regards,
Andrew
Andrew R., Seattle | gratitude Dear KeenART,
I want to express my heartfelt gratitude for your prompt and attentive service regarding our order. We truly appreciate the effort you put into ensuring everything was ready in time.
With the event tomorrow, we’re excited to present these gifts to all the employees who contributed. Your support has made a meaningful difference.
Thank you once again!
Sabad, | She loves the finished product I just wanted to say that I received the revised canvas print of the collage yesterday and it looks incredible! My girlfriend loves the finished product. Thank-you so much for all your help and your amazing customer service. The amount of appreciation for an individual customer's needs that you have is simply astounding. I will definitely be a returning customer for future printing needs.
Rich, |